DRIVER TERMS & CONDITIONS

SAFETY IS ALWAYS OUR NUMBER ONE PRIORITY
Under no circumstances should you drive in an unfit condition, under the influence of alcohol or any other drugs. Under no circumstances should you speed or drive in a dangerous manner.

PROFESSIONALISM
It is our belief that personal service, attention to detail and the comfort and safety are the hallmarks of ChauffeurAi. The first point of contact our clients have is with our chauffeurs, which is why we are always looking out for those special people that always strive for ultimate professionalism.

DRIVER REQUIREMENTS
You must have a valid driving licence and Private Hire Drivers Licence and all necessary documents as required by the Licensing Authority.

DRESS CODE
Plain Suit without stripes or patterns in either Black, Dark Grey, or Dark Blue.
Ironed White Shirt.
Dark tie.
Polished Black shoes.
No jewelry (watches, cufflinks, tie pins and wedding rings are fine).

VEHICLE REQUIREMENTS

• Valid Private Hire Licence and MOT (if required) and the vehicle should be in good roadworthy condition and cleaned before each day’s work and between jobs where necessary. 
• Water, newspaper, tissues, mints, umbrella, a pen and paper. (Name-board or digital name board when required).
• Any damage on a vehicle should be reported before undertaking any job.
• All vehicles under 4 years old.
• Wifi.

Acceptable models:
Business Class: Mercedes E Class, EQS or EQE – Black, Silver or Grey
First Class: Mercedes S Class – Black, Silver or Grey. This must be a long wheelbase with a panoramic sunroof, reclining rear seats, rear A/C control and headrest pillows.
First Class XL: Mercedes V Class or EQV – Black, Silver or Grey. This must be either a long or extra-long wheelbase and you must also have a child seat for this class.
Royal Class: Range Rover Autobiography, Westminster or SE. Black, Silver, Grey or Dark Blue. This must have a panoramic sunroof, reclining rear seats and rear A/C control.

DEALING WITH CUSTOMERS

• Courteous and polite – Some customers like to talk and some want to be left alone. This is a fine balance but generally speaking it is best to speak when you are spoken to.
• Opening doors – Let the client know that you will open their door before exiting the car and make sure you have not blocked any passenger doors with lampposts or trees etc.
• Let the passenger know that you have water and Wifi for them rather than leaving them in the pockets of the vehicles.
• Always advise the client where you are taking them and picking them up from as they may have other ideas about where they are going.
  If the customer wishes you to take them somewhere else that is not on your booking form, please call the office beforehand, to get this new journey authorised.
• Always adhere to our strict confidentiality agreement. Whatever is said and done inside and outside the vehicle is strictly confidential.
• Before any pick up please text the client stating your name, that you are from ChauffeurAi, and explain where you are.

DRIVING STANDARDS
The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

DOCUMENTS
Please ensure that you have furnished us with your personal and vehicle documents, in accordance with our requirements.
ChauffeurAi can not offer any work to subcontractors if we do not have all these documents.

If any of these documents have expired, it is your responsibility to keep these documents up to date.

AIRPORT PICKUPS AND DROP-OFFS

• You will need to monitor the flight number and arrive as instructed on your booking form. Waiting time is charged over 15-minute segments and begins 1 hour after the designated pickup time.
• You should always wait at arrivals with a ChauffeurAi name-board, ideally on an iPad or tablet, with the clients name in large print. Please be as prominent and as close as you can to where the customer comes out from the baggage hall.
• Please text the client on arrival at the airport stating your name, that you are from ChauffeurAi, and that you will be waiting in arrivals for them.
• On your way to the airport always check which terminal you have on your booking form with the customer.
• Please park as close as you can to the entrance of the arrivals hall.
• Always offer to help the client with their luggage.

WEDDINGS

• As well as carrying your usual items in the car, you will need to have ribbons on the vehicle – Ribbon colour will be on your confirmation.
• Always ring the client at least two days before the wedding to familiarise yourself with them and to run through the details briefly, so that both of you are comfortable before the day.
• ChauffeurAi will never give you unreasonable deadlines for weddings so our policy is that you arrive at least 30 minutes before your pick up and announce yourself on arrival.
• If you are late for a wedding and the customer requires a refund, or your duties were not carried out properly for their big day, you will not be paid for that job.
• Although we do not have an alcohol licence, clients may bring champagne with them. Please ensure they use plastic champagne flutes for safety reasons.

PAYMENT

• ChauffeurAi pay on a weekly basis however this is paid 4 weeks from receipt of your invoice. The week is based from Monday to Sunday.
• ChauffeurAi offers you a clear up-front pricing policy which means before you accept a booking from us you will be told what the job is worth to you. Upfront prices are dynamic. This means that the fare shown today may be different from the fare shown another day for a similar trip.
• The upfront price is based on the pick-up and drop-off locations entered while requesting the trip. It is calculated using the expected time and distance of the trip, the expected local traffic and dynamic pricing adjustments outlined above. Partner Drivers always remain in the driving seat and can choose if they would like to accept, reject or ignore a trip request.
• The upfront price you are offered does not include estimated tolls, surcharges and other fees but you will be paid based on any actual tolls, fees and surcharges incurred at the end of the trip once you forward receipts for these to us.
  You will receive 100% of your tips from Passengers.
• You may also be offered additional promotional bonuses by us from time to time and will be notified of this when a job is offered to you.

SELF EMPLOYED CHAUFFEURS
The week after you have completed your jobs, you will be sent your driver statement listing payments including any extras for each job you have undertaken – You should check this, and payment will be made by bank transfer 14 days after your invoice date.

VAT REGISTERED CHAUFFEURS
The week after you have completed your jobs, you will be sent your driver statement listing payments including any extras for each job you have undertaken, which will also include the VAT amount – You should check this, and send back to us your VAT invoice. Payment will be made 14 days after your invoice date. Please do not send in your invoices before you receive your statement.

TIMEKEEPING AND PUNCTUALITY
It is company policy that we arrive 15 minutes before any pickup time.

If you believe that you are going to be late, call the office at least 30 minutes beforehand so that we can warn the client, or find another vehicle and driver for them if we can.

Please be as accurate as you can be when estimating arrival times – If you are late, honesty is the best policy.

BOOKINGS

How bookings are received:

• ChauffeurAi operators will email, text or call you to see if you are available for a job. 
• ChauffeurAi operators will email you that job.
• Chauffeur should email back to confirm he has received that job.
• After the job, chauffeur to email operator with any additional extras such as parking or waiting, along with any notes from that job. e.g. – customer like to go a certain way.
• ChauffeurAi must receive any extras no later than 24 hours after the job is completed by email.
• Please be accurate with waiting time.
• Bookings must be taken through the office, so if a customer wishes to book another journey, please give them the office details.
• It is the Chauffeur’s responsibility to check addresses on his/her booking form as well as flight numbers, and to make sure that he/she has prepared each journeys in advance.

CONTACT DETAILS
ChauffeurAi Ltd
Tel: +44 (0) 1962 398669
Email: info@chauffeurai.co.uk
Web: www.chauffeurai.co.uk
10 Parchment St, Winchester SO23 8AT
Winchester City Council Private Hire Operator Licence No – 40
Company Registration No – 14956466

FAQs

How is this upfront price calculated?
The upfront price we offer you before you accept a job is based on multiple factors using our AI based algorithm. This includes components, like the time of day, distance and duration of trip, likely traffic delays as well as surge during busy times. This might mean that the price is adjusted up during busier times and locations to make the trip more attractive to you, or down during quieter times. This will mean sometimes offers are slightly higher and at others prices are slightly lower than you may have been offered before. The aim is to improve the pricing of trips to better balance how attractive they are to you and other Drivers.

Benefits
→ Balancing prices helps lead to more trips
→ More trips improves the experience for Passengers
→ Improving reliability encourages Passengers to come back for their next trip
→ Encouraging Passengers to come back means more opportunities for our Drivers to earn. 

As always, you remain in the driving seat and can choose if you would like to accept, reject or ignore a trip request.

How do tolls and surcharges work?
Tolls, surcharges and fees are included in the upfront price we charge to our passengers. However the figure on a Driver’s offer does not include estimated tolls, surcharges and other fees. If a toll is incurred on a trip, the actual toll will be reimbursed to the Driver.

What happens if there’s unexpected traffic or road closures?
Upfront pricing charged to passengers and offers to Drivers is fixed at the time of booking taking into account estimated time traffic and road closures by Googleon the exact date and time the trip. We believe that showing an upfront price at the time of request provides clarity and transparency for Passengers and Drivers, which means we expect to see more demand overall. However, there will be a small proportion of trips which end up being significantly different than expected. We know this happens from time to time. However the price paid to you will not vary. This means that you benefit from journeys which are completed faster than expected but lose out on those which take longer. Overall this should balance out over time across mul;tiple journeys. The rules defining these situations have been carefully considered as we want to strike the right balance between providing certainty on the payment to Riders and Drivers. We will keep these rules under review and they may change over time.